WHAT MAKES A GOOD HVAC CONTRACTOR?
A good service provider requires more than professional skills to deliver exceptional results. For example, doctors must have desirable bedside manners, in addition to medical expertise, if they are to treat patients properly.
Similarly, having the proper qualities also matters when dealing with HVAC contractors. Homeowners should know those qualities because they guarantee you experience unbeatable customer service. They also show you the contractor’s reputation, which helps you get value for your money. Some of those attributes include:
Service limitations: Dealing with a full-service company is always more beneficial. It means the technicians can handle all services such as installations, providing emergency solutions, conducting inspections, offering replacements and repairs, regular maintenance, and annual check-ups, among many others. They should also have the capacity to manage problems with water heaters, boilers, and ventilation systems instead of air conditioners and furnaces only.
Level of experience and training: Being a good HVAC contractor takes time. The longer they can hone those skills, the better they become at it. Experience also comes from additional training the contractor gets from manufacturers offering lessons regarding their equipment and the tips they acquire whenever they handle a job. That is why you should not expect a lot of experience from a technician that just got their certification.
The general approach to customer service: Apart from being friendly, open communication and prompt responses to customers whenever the need arises are crucial. The technicians should know how to handle clients’ needs efficiently and swiftly. Furthermore, the company should provide transparent, easy-to-comprehend, accurate, and fair quotations.
Proven qualifications: Every HVAC contractor must get a Certificate of Qualifications after completing the apprenticeship program. Those operating in some areas of Canada, like Toronto, require other permits to deliver services in the industry. Those documents differ from insurance, which is also another important document.
At Air Makers, we have all the above qualities and more.
